Your privacy is important to us. Learn how Celestial Africa protects and manages your personal information.
At Celestial Africa Limited ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy. We comply with the Data Protection and Privacy Act of Uganda and other applicable data protection laws.
We may collect the following types of personal information:
When you visit our website, we may automatically collect:
We use the collected information for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Processing bookings and providing services | Contractual necessity |
| Customer service and support | Legitimate interests |
| Safety and regulatory compliance | Legal obligation |
| Marketing communications (with consent) | Consent |
| Website improvement and analytics | Legitimate interests |
| Legal compliance and dispute resolution | Legal obligation |
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We may share your information with third parties only in the following circumstances:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
Under data protection laws, you have rights including:
| Your Right | Description |
|---|---|
| Right to Access | You can request copies of your personal information |
| Right to Rectification | You can request correction of inaccurate information |
| Right to Erasure | You can request deletion of your personal information |
| Right to Restrict Processing | You can request limitation of how we use your data |
| Right to Data Portability | You can request transfer of your data to another organization |
| Right to Object | You can object to our processing of your personal data |
To exercise any of these rights, please contact us using the details provided below.
Your information may be transferred to and maintained on computers located outside of Uganda where data protection laws may differ. We ensure appropriate safeguards are in place when transferring data internationally, including:
Our services are not directed to individuals under the age of 7. We do not knowingly collect personal information from children under 7. If you become aware that a child has provided us with personal information, please contact us immediately.
For children between 7-18 years, we require parental consent for the collection and processing of personal information related to hot air balloon flights.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy or our data practices, please contact us:
Celestial Africa Limited
Queen Elizabeth National Park
Kasese District, Uganda
Email: privacy@celestialafrica.com
Phone: +256 700 955563
You also have the right to make a complaint at any time to the Personal Data Protection Office, the Ugandan supervisory authority for data protection issues.
Contact our Data Protection Officer for any questions about how we handle your personal information.