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We operate in Uganda's most spectacular national parks. Visit us at these locations.
Located near Mweya Safari Lodge, this is our primary operations center with full facilities and guest services.
We operate seasonal balloon safaris in Murchison Falls National Park during peak wildlife viewing months.
Quick answers to common questions about getting in touch with us.
For urgent matters, we recommend calling us directly at +256 700 955563. Our phone lines are monitored during business hours (8:00 AM - 6:00 PM), and we have emergency contact procedures for after-hours urgent matters related to existing bookings.
We respond to all email inquiries within 24 hours during business days. For faster response, you can use our WhatsApp service at the same number, where we typically respond within a few hours.
Yes, we have operational offices at Queen Elizabeth National Park near Mweya Safari Lodge. We recommend contacting us in advance to schedule an appointment, as our team is often out in the field conducting flights and operations.
To help us assist you better, please include: your preferred travel dates, number of guests, any specific requirements (dietary, mobility, etc.), your contact information, and what aspects of the experience are most important to you. This allows us to provide the most accurate and helpful response.
For urgent matters related to existing bookings or emergencies during operational hours.
This number is monitored 24/7 for genuine emergencies related to existing bookings, flight changes due to weather, or urgent safety matters.
For non-urgent inquiries, please use our standard contact methods during business hours.
Contact us today to start planning your unforgettable hot air balloon safari experience.