Get In Touch

Choose your preferred method to contact us. We're here to help plan your perfect safari experience.

Call Us

Speak directly with our safari specialists

  • +256 700 955563
  • Mon-Sun: 8:00 AM - 6:00 PM
  • English & Swahili

Email Us

Send us your inquiries and we'll respond promptly

  • celestialafricaltd@gmail.com
  • Response within 24 hours
  • Attach reference images

Live Chat

Instant messaging with our team

  • WhatsApp: +256 700 955563
  • Messenger Available
  • Quick responses

Send Us a Message

Have questions or ready to book your adventure? Fill out the form below and we'll get back to you shortly.

Contact Information

  • Queen Elizabeth National Park Office
    Kasese District, Western Uganda
    Near Mweya Safari Lodge
  • +256 700 955563
    Office: 8:00 AM - 6:00 PM Daily
    Emergency: 24/7 Available
  • celestialafricaltd@gmail.com
    celestialafricaltd@gmail.com
    We respond within 24 hours

Operating Hours

  • Monday - Sunday 8:00 AM - 6:00 PM
  • Balloon Flights 5:30 AM - 9:00 AM
  • Office Hours 8:00 AM - 6:00 PM
  • Emergency Contact 24/7 Available

Find Our Locations

We operate in Uganda's most spectacular national parks. Visit us at these locations.

Queen Elizabeth National Park

Main Operations Base

Located near Mweya Safari Lodge, this is our primary operations center with full facilities and guest services.

Murchison Falls National Park

Seasonal Operations

We operate seasonal balloon safaris in Murchison Falls National Park during peak wildlife viewing months.

Contact FAQs

Quick answers to common questions about getting in touch with us.

What's the best way to contact you for urgent inquiries?

For urgent matters, we recommend calling us directly at +256 700 955563. Our phone lines are monitored during business hours (8:00 AM - 6:00 PM), and we have emergency contact procedures for after-hours urgent matters related to existing bookings.

How quickly do you respond to email inquiries?

We respond to all email inquiries within 24 hours during business days. For faster response, you can use our WhatsApp service at the same number, where we typically respond within a few hours.

Do you have offices I can visit in person?

Yes, we have operational offices at Queen Elizabeth National Park near Mweya Safari Lodge. We recommend contacting us in advance to schedule an appointment, as our team is often out in the field conducting flights and operations.

What information should I include in my inquiry?

To help us assist you better, please include: your preferred travel dates, number of guests, any specific requirements (dietary, mobility, etc.), your contact information, and what aspects of the experience are most important to you. This allows us to provide the most accurate and helpful response.

Emergency Contact

For urgent matters related to existing bookings or emergencies during operational hours.

24/7 Emergency Line

+256 700 955563

This number is monitored 24/7 for genuine emergencies related to existing bookings, flight changes due to weather, or urgent safety matters.

For non-urgent inquiries, please use our standard contact methods during business hours.

Chat with us

Ready for Your Adventure?

Contact us today to start planning your unforgettable hot air balloon safari experience.